7 Working Days Return Policy
At Spongewell, we offer a 7-day return policy for our mattresses. If you are not satisfied with your purchase, you can return the product within 7 working days of receiving it. The item must be unused, in its original packaging, and in the same condition as when you received it. To initiate a return, please email us at info@spongewell.in with your order details.
No-Refund Policy
Please note that return shipping costs are the responsibility of the customer, and we do not offer refunds. However, you can choose to exchange the item or receive store credit for future purchases.
Custom or personalized items and products purchased during sales are not eligible for returns. If you receive a defective or damaged item, please contact us for an exchange. For any questions or concerns, feel free to reach out to us at info@spongewell.in or visit our website at spongelwell.in. We are here to help!